Mobile Ticketing Guide - Plan Your Visit (2024)

  • Log In
  • View Tickets
  • Adding Tickets to Digital Wallet
  • Send Tickets
  • Receive Transfers

Mobile Ticketing Guide - Plan Your Visit (1)

Step 1

From the "Home" screen in the United Center App, tap "Tickets."

Mobile Ticketing Guide - Plan Your Visit (2)

Step 2

Tap on "Manage Tickets."

Mobile Ticketing Guide - Plan Your Visit (3)

Step 3

Log in using the email and password associated with your account.

Mobile Ticketing Guide - Plan Your Visit (4)

Step 1

Tap the event you wish to view.

Mobile Ticketing Guide - Plan Your Visit (5)

Step 2

Tap “View Barcode” to access the SafeTix™ barcode.
*Screenshots are not valid for entry at the United Center gates

Mobile Ticketing Guide - Plan Your Visit (7)

Step 1

Tap “Add to Apple Wallet” or “Add to Google Play”. This allows you to access your tickets without an internet connection and is highly recommended.

Mobile Ticketing Guide - Plan Your Visit (8)

Step 2

Select which tickets you’d like to add to your digital wallet.

Mobile Ticketing Guide - Plan Your Visit (9)

Step 3

Once selected, confirm the tickets you want to add to your digital wallet.

Mobile Ticketing Guide - Plan Your Visit (10)

Step 4

Present your tickets in the digital wallet at the gates for entry into your United Center event.
*Digital wallet tickets do not have a barcode. Hold your phone near the scanner to scan your ticket

Mobile Ticketing Guide - Plan Your Visit (11)

Step 1

Tap “Transfer” to send tickets to another attendee.

Mobile Ticketing Guide - Plan Your Visit (12)

Step 2

Select the seats you’d like to transfer and tap “Transfer To”.

Mobile Ticketing Guide - Plan Your Visit (13)

Step 3

Select the recipient from your list of contacts or manually enter their information.
*Tickets can be sent via email address or text message.

Mobile Ticketing Guide - Plan Your Visit (14)

Step 4

Once the recipient information is selected or entered, tap “Transfer Ticket(s)”.

Mobile Ticketing Guide - Plan Your Visit (15)

Step 5

Once tickets are sent, the status of your transfer appears on the ticket.
*You are able to cancel the ticket transfer if they have not been accepted yet by tapping “Cancel Transfer”.

Mobile Ticketing Guide - Plan Your Visit (16)

Step 6

Once the recipient has accepted the tickets, the status will change to “Claimed” and the ticket will no longer be ablet to be managed.

Mobile Ticketing Guide - Plan Your Visit (17)

Step 1

When someone transfers tickets to you, you will receive an email or text. Click “Accept Tickets” in the email or tap the link in your text.

Mobile Ticketing Guide - Plan Your Visit (18)

Step 2

Sign in to your United Center ClickTix or Ticketmaster account. If you don’t have an account, you can create a new account.
*The address the email was sent to must match the address on your account to claim your tickets.

Mobile Ticketing Guide - Plan Your Visit (19)

Step 3

Once logged in you will see the details of your event and the confirmation that you accepted the tickets.

What are the benefits of Digital Tickets?
A digital ticket or mobile ticket is a convenient and flexible way to receive and manage tickets while increasing protection against paper ticket fraud. You’re probably already using your smartphone to attend movies or when you travel, so why not for live events? It’s our effort to make your United Center experience the very best. Digital tickets provide:

  • Quick and easy entry to the United Center using your mobile phone or smart device
  • Instant access to all your tickets through the United Center or Ticketmaster App
  • The ability to manage, send or sell your tickets anytime
  • Reduced risk of lost or forgotten tickets
  • An easy way to go green by printing less paper

How much does the app cost?
The app and mobile ticketing are FREE. There is no cost associated with managing your tickets on your smartphone, including accessing tickets for mobile entry, forwarding tickets, or selling tickets online.

How do I access my tickets on my smartphone?
Download the United Center or Ticketmaster app from the iTunes App Store or Google Play Store. Go to “Tickets” or “Manage Tickets.” Browse for the specific event you’re looking for and tap to see your tickets. When you get to the United Center, present your smartphone to the guest services representative to have your ticket scanned, or scan it yourself at a scanning pedestal. If you have guests and multiple tickets on your phone, swipe to navigate between them.

Can I print my ticket from home?
No. With the United Center utilizing Safetix™, all tickets are fully digital and only accessible on your mobile device. Print at home tickets (PDF) are no longer valid for entry. Your phone is your ticket.

Can I use a screenshot of my ticket?
No, a mobile ticket must be provided either within the app, the mobile website, or within your phone’s wallet to gain entry.

What is Safetix™?
Safetix™ is a new ticket technology that ties a unique, identifiable digital barcode to each ticket on a mobile device. The ticket is secured and identified via:

  • Safetix™ Barcode: An encrypted barcode that automatically refreshes to protect tickets from being screenshot or photocopied.
  • Safetix™ Wallet: This form of entry allows a contactless experience by tapping the phone against the scanner, rather than scanning a barcode. Once tickets are added to the wallet, Safetix™ Wallet further enhances security since it doesn’t reveal a barcode, eliminating the ability to take screenshots and replicate tickets. Safetix™ Wallet is currently only available with Apple Wallet. Android support is coming soon.

How do I know if I have Safetix™?
The Safetix™ barcode has a moving blue line that scrolls back and forth across the digital barcode. If your barcode does not have a moving blue line, the barcode is not valid for entry.

What happens if my ticket doesn’t scan properly?
We recommend turning your screen brightness to the highest setting. If that doesn’t work, your ticket can be validated by having the ticket taker manually enter your ticket number directly into the scanner.

What if I lose connectivity/can’t connect to my account at the United Center?
The Ticketmaster App includes an offline mode that helps to save tickets after you view them. Once the tickets have been added to your account, you will be able to access them regardless of internet connectivity. To ensure seamless entry, we highly recommend adding your tickets to your phone’s digital wallet before arriving at the game. If you have an iPhone, you can store your tickets in your Apple Wallet. If you’re an android user, you can save your tickets to your phone through Google Play.

When should I view my ticket?
We recommend that you view and add your tickets to your phone’s wallet at least 48 hours before the event.

What if my phone breaks, dies, or is lost/stolen before I arrive?
Simply come to the box office, present your ID and we can issue your ticket.

Can I have multiple tickets on a single phone?
Yes. We do, however, recommend transferring any tickets you’re holding in advance to everyone attending. Everyone can enter on their own, explore the venue, and you can meet at your seats.

What if my entire party isn’t with me when I’m ready to enter?
Digital Tickets make it easy to send tickets to everyone in your party in advance. You can easily transfer each guest their own ticket in advance, allowing everyone to enter on their own.

How do I send a ticket?
It’s easy! Using the United Center or Ticketmaster app, sign into your account.

  • Select My Events, then tap the event you’d like to transfer tickets for.
  • Tap Transfer, select the ticket/s you’d like to send, and enter the recipient’s information.
  • You’re all set! We’ll send an email to your recipient to accept their tickets right in their account.
  • Sending multiple tickets? Simply complete the steps above for each ticket.

Does the person I send the tickets to need a Ticketmaster Account?
Yes. If they don’t have one already, they can easily create one in just a few minutes when they accept their tickets.

What if I forward tickets to the wrong person, can I recall the tickets?
Yes. You can reclaim tickets if they haven’t already been accepted by the recipient. We recommend double-checking the email just to be safe.

Can ticketholders transfer tickets after the event has started?
Yes. However, you may not sell tickets after the event has begun (if applicable).

Is my personal information secure?
Yes. Our venue is PCI compliant, give you the highest available security to ensure that your credit card and account password are all well-protected.

What if I don’t have a smartphone or have additional questions about Mobile Ticketing?
If you don’t have a smartphone, please email the United Center box office at boxoffice@unitedcenter.comor call (312) 455-4444 for assistance.

Mobile Ticketing Guide - Plan Your Visit (2024)

FAQs

What is the mobile ticketing process? ›

Mobile ticketing is the process whereby customers order, pay for, obtain, and validate tickets using mobile phones. A mobile ticket contains a verification unique to the holder's phone.

What does mobile entry mean on Ticketmaster? ›

Mobile Entry is the easiest and safest way to access tickets to your events. When your event is Mobile only, or you selected Mobile Entry at checkout, your mobile phone is your ticket. With this delivery method, you'll only be able to access your tickets on your phone.

What is the difference between e ticket and mobile ticket? ›

Mobile Tickets are just like etickets, except you can only open them directly in our app and you need to 'activate' the ticket before you use it.

What do mobile tickets look like? ›

Mobile tickets are electronic tickets. Instead of using a hard copy or PDF ticket, your ticket is stored on your phone. It'll often look like a square barcode, called a QR code.

What are the steps in ticketing system? ›

What Is a Ticketing System Process Flow?
  1. Submit a request. First, a user sends a message describing the issue they're having. ...
  2. Route the ticket. After submitting the request, the message goes through an internal routing process to reach an appropriate team member. ...
  3. Resolve the issue. ...
  4. Close the ticket.
Mar 17, 2023

How do I access my mobile tickets on Ticketmaster? ›

A: Download the Ticketmaster app from the iTunes App Store or the Google Play Store and log in to your Ticketmaster account. Go to “Tickets” or “Manage Tickets". Browse for the specific event you're looking for and tap to see your tickets.

How does mobile e ticket work? ›

Once you receive your Mobile Ticket, simply take your mobile device with you to the theater and have the barcode scanned right at the ticket podium. There's no need to wait in line or print anything!

How long does it take to get your mobile tickets from Ticketmaster? ›

If you've booked them more than a week in advance, your mobile tickets should appear in your account around five days before your event. If not, please allow up to 48 hours before the event to get in touch. Check if this affects your event on our Event Status Updates page!

What is a mobile ticket? ›

Mobile tickets, also known as e-tickets or digital tickets, are a convenient and paperless way to store access tickets for sporting events, public transport, attractions and similar on mobile devices.

How to sell Ticketmaster mobile tickets? ›

FAQs
  1. Sign in to My Account, click My Tickets then select See Details next to your event.
  2. Click the Sell button*.
  3. Select and price the ticket(s) you'd like to sell.
  4. Tell us how you'd like to get paid.
  5. Review your listing and you're all set.

What does a Ticketmaster e-ticket look like? ›

The e-ticket is an electronic ticket offered when the venue is equiped with electronic access control. Unlike the traditional ticket, the e-ticket is a ticket that can be printed at home in color or black and white from your printer connected to your computer. It uses a unique and different barcode for each ticket.

What does mobile ticket mean on Ticketmaster? ›

Mobile tickets are downloaded directly to your phone. No need to print or search through your emails - find them in your Ticketmaster account and on the app, or save them to your mobile wallet.

What are the disadvantages of e-tickets? ›

There are very few disadvantages of E-Ticketing, which are as follows:
  • E-ticketing charges extra for the online services.
  • Your personal information is shared on the website and is vulnerable in a scenario of a data breach in that website or company.
Mar 1, 2021

Can I use my e-ticket on my phone? ›

How do I use an eTicket? Once you've received your eTicket, you can either add it to your Apple Wallet (iOS) or Google Wallet (Android) on your phone, print the ticket, or just show the ticket's QR code from your email.

How does mobile e-ticket work? ›

Once you receive your Mobile Ticket, simply take your mobile device with you to the theater and have the barcode scanned right at the ticket podium. There's no need to wait in line or print anything!

How do mobile ticket transfers work? ›

When you sell mobile transfer tickets, you deliver the tickets to the buyer through the ticket website or app you purchased the tickets from, such as Ticketmaster or AXS. Log in to this ticket website or app and transfer the tickets to the buyer's email.

How do M tickets work? ›

The m-ticket is an electronic ticket that can be downloaded on a smartphone. M-ticket is offered when the venue is equiped with electronic access control. The m-ticket is a pdf file suitable for smartphones, which allows the m-ticket displayed on your mobile screen to be scanned at the entrance.

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